Queries
POLICY SERVICING FAQs
Claims
   
 

In case of unfortunate event of the death of the Life Insured the following standard documents need to be submitted to the Claims Department :

  • Duly filled Claim Intimation Form [please ensure all the fields are completely filled up].
  • Original policy document.
  • Original Death certificate issued by the requisite authority.
  • Last Attending Physician's Certificate in original.
  • Past & Present Hospitalisation / Medical Documents.
  • Cremation / Burial Certificate.
  • From the Beneficiary :
    • Photo ID with Date of Birth with relationship with the Insured.
    • Proof of legal title to the claim proceeds (e.g. legal succession paper, assignment deed)
  • Reason for delay in intimation, if any

If the death has occurred due to any Unnatural cause, in addition to the above, the following documents should also be submitted :

  • Duly Certified Police Report
  • Duly Certified Police Inquest Report / Panchnama Report
  • Duly Certified Post Mortem Report
  • Duly Certified Chemical Analysis (Viscera) report, if any.
  • Newspaper Cuttings with the photograph of the Accident, if available

Additional Information

  • All the documents submitted to us should be original or photocopies attested by a Gazetted Officer, SEM, Magistrate or a person of local standing, e.g. Sarpanch, Talathi, Tahsildar or Police Sub-Inspector.
  • All medical reports, documents and certification shall be issued by the attending physician and who is qualified to provide such document / certification according to the laws of India.
  • Depending on the facts and circumstances of the claim, the Company reserves the right to call for and request certain additional documents.
  • Kotak Life Insurance reserves the right to conduct and independent investigation / inquiry to be made into the bonafides of any claim where it is considered necessary.

Disclaimers

1. These are just basic guidelines to assist in processing the claims faster. Please refer the Policy Contract for actual details.
2. The documents listed above are basic primary documents to be given for each claim. Based on the circumstances and the requirements of the case, the Company may require further / alternate documents as well.

For any further assistance or information on Claims do write to or Contact :

Claims Helpdesk
Kotak Mahindra Old Mutual Life Insurance Company Limited
 Claims & risk Control,
8th Floor, Godrej Coliseum,
Lokmanya Pan Bazaar,
Behind Evarard Nagar,
Sion (East), Mumbai - 400 022

Tel no : 6621-5170 and 6621-5171

Fax: 66215252

Email : kli.claimshelpdesk@kotak.com

It shall be our pleasure to serve you.

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