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POLICY SERVICING FAQs
Claims
   
 

Death of the Policy Holder
In case of Claims for Waiver of Premiums i.e. where the Policy Holder has availed of the Life Guardian Benefit and the policy holder has passed away the future premiums, as mentioned in the contract, will be waived. The following documents need to be submitted :

Note:
1. The Company should be intimated of the death within one year of the occurrence of death.
2. The Accidental Disability Guardian Benefit, if availed, will cease automatically on the admittance of the Claim under the Life Guardian Benefit.
3. The Rider is subject to the conditions and the exclusions as laid down in the “Annexure LG” to the policy contract.

B. Disability of the Policy Holder
In case of Claims for Waiver of Premiums i.e. where the Policy Holder has availed of the Accidental Disability Guardian Benefit and the policy holder has become totally and permanently disabled the Basic Premium amount will be waived. The following documents need to be submitted :

Notes:
1. The Life Insured will have to undergo the required Medical Tests by the Company specified Doctors.
2. The Company should be intimated with the relevant details :
  • within 30 days of the accident and
  • within 120 days after the happening of disability with proof.
3. The Life Guardian Benefit, if availed, will cease automatically on the admittance of the Claim under the Life Guardian Benefit.
4. The Rider is subject to the conditions and the exclusions as laid down in the “Annexure ADG” to the policy contract.

Additional Information

  • All the documents submitted to us should be original or photocopies attested by a Gazetted Officer, SEM, Magistrate or a person of local standing, e.g. Sarpanch, Talathi, Tahsildar or Police Sub-Inspector.
  • All medical reports, documents and certification shall be issued by the attending physician and who is qualified to provide such document / certification according to the laws of India.
  • Depending on the facts and circumstances of the claim, the Company reserves the right to call for and request certain additional documents.
  • Kotak Life Insurance reserves the right to conduct and independent investigation / inquiry to be made into the bonafides of any claim where it is considered necessary.

Disclaimers

1. These are just basic guidelines to assist in processing the claims faster. Please refer the Policy Contract for actual details.
2. The documents listed above are basic primary documents to be given for each claim. Based on the circumstances and the requirements of the case, the Company may require further / alternate documents as well.

For any further assistance or information on Claims do write to or Contact :

Claims Helpdesk
Kotak Mahindra Old Mutual Life Insurance Company Limited
Claims & risk Control,
8th Floor, Godrej Coliseum,
Lokmanya Pan Bazaar,
Behind Evarard Nagar,
Sion (East), Mumbai - 400 022

Tel no : 6621-5170 and 6621-5171

Fax: 66215252

Email : kli.claimshelpdesk@kotak.com

It shall be our pleasure to serve you.

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